Tuesday, September 6, 2016

Scrapbook 1 - Comcast hasn't figured out how to count

http://arstechnica.com/information-technology/2016/09/tales-from-comcasts-data-cap-nation-can-the-meter-be-trusted/

1) This article is talking about Comcast charging a customer for using 3TB of data during one month and charging the customer $50 per 10 GB over the 300GB cap. Customer service was unhelpful despite the fact that this kind of usage would require somebody watching HD video 33 hours a day for the entire month. It turns out in the shocking Shyamalan-esque twist of the century, Comcast had incorrectly recorded the customers mac address and that a small family of three people did not use enough data to run a small business.

2) I chose this article for two reasons. First, access to the internet is one of the most valuable resources on the planet. Anything that makes that more difficult or expensive is a very dangerous and relevant topic. Secondly, I have and hate Comcast.

3) I have to admit, the sources for this particular article are not particularly credible. While the article does include photos and screen grabs of the exorbitant bills received by the customer and a quote from Comcast admitting their mistake, much of the content is derived from consumer testimony.

4) Telecom company's have found a way to act like drug cartels except they do not have to kill people. Often times people have no alternative provider to switch to and are stuck with the terrible treatment of their area's major provider. This is an example of a company behaving unethically by holding an extremely valuable resource hostage.